These conditions are valid only between the company

………………………………………………………………………………………………………………………………. and any person who purchases online on the website hereinafter referred to as ”CUSTOMER”. These conditions may be subject to changes and the date of publication of the same on the site is equivalent to the date of entry into force.

These conditions govern purchases made on the website, in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree n. 206/2005, amended by Legislative Decree. n. 21/2014 and by Legislative Decree 70/2003 on electronic commerce.


With these general conditions of sale, VS sells and the CUSTOMER remotely purchases the tangible movable goods indicated and offered for sale on the website www. The contract is concluded exclusively through the internet, by accessing the CUSTOMER at www. and the creation of a purchase order according to the procedure provided by the site itself.

The customer undertakes to read these general conditions of sale, in particular the pre-contractual information provided by VS, before proceeding to confirm his order, and to accept them by affixing a flag in the indicated box.

In the order confirmation e-mail, the CUSTOMER will also receive the link to download and archive a copy of these general conditions of sale, as required by art. 51 paragraph 1 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014.


Before the conclusion of the purchase contract, the CUSTOMER examines the characteristics of the goods that are illustrated in the individual product sheets at the time of the CUSTOMER’s choice.

Before validating the order with “payment obligation”, the CUSTOMER is informed about:
– total price of the goods including taxes, with details of shipping costs and any other costs;
– terms of payment;
– the deadline within which VS undertakes to deliver the goods;
– conditions, terms and procedures for exercising the right of withdrawal (Article 6 of these conditions) as well as the model withdrawal form referred to in Annex I, Part B of Legislative Decree 21/2014;
– information that the CUSTOMER will have to bear the cost of returning the goods in case of withdrawal;
– existence of the legal guarantee of conformity for the purchased goods; – after-sales assistance conditions and commercial guarantees provided by VS.

The CUSTOMER may at any time and in any case before the conclusion of the contract, take note of the information relating to VS, the geographical address, telephone and fax number, e-mail address, information that is reported, also below:

VS ………..
Viale registered office …………………………….
tel. …………………………… ..
VS ……………… .. @


The sales contract is considered concluded with the sending by VS to the CUSTOMER of an e-mail confirming the order. The e-mail contains the CUSTOMER data and the order number, the price of the goods purchased, the shipping costs and the delivery address to which the goods will be sent and the link to be able to print and archive the copy of the present conditions.

The CUSTOMER undertakes to verify the correctness of the personal data contained in the above email and to promptly notify VS of any corrections / changes to be made.

VS undertakes to describe and present the items sold on the site in the best possible way. Nevertheless, some errors, inaccuracies or small differences between the product depicted on the site and the actual product may be highlighted. In addition, the photographs of the products presented on www. do not constitute a contractual element, as they are to be considered only representative.

VS undertakes to deliver the goods within 30 days of sending the order confirmation e-mail to the CUSTOMER by VS itself.


The availability of the products refers to the actual availability at the time the CUSTOMER places the order. However, this availability must be considered purely indicative as:

– the products could be sold to other CUSTOMERS before confirming the order, due to the simultaneous presence on the site of multiple users,

– an IT anomaly could occur such as to make a product available for purchase that in reality is not.

Even after sending the order confirmation e-mail sent by VS, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically rectified with the elimination of the product or products not available and the CUSTOMER will be immediately informed by e-mail; with this e-mail the customer will also be informed of the methods and timing of reimbursement of any amounts paid.


Any payment by the CUSTOMER can only be made by means of the credit cards indicated on the website www., by bank transfer, by Paypal payment method or by bank transfer in advance.

In case of payment by credit card, the actual amount of the order will be charged only when the order is complete and ready for shipment.

In case of payment with Paypal, the actual charge will take place when VS sends the order confirmation e-mail.

Payments can also be made with the use of a Gift Card and Loyalty Voucher.

The communications relating to the payment and the data communicated by the CUSTOMER when this is done take place on special protected lines. The security of payment by credit card is guaranteed through VBV (Verified by VISA) and SCM (Security Code Mastercard) certification.


All sales prices of the products indicated on the website www. it are expressed in Euro and include VAT, and where applicable, the WEEE contribution.

Shipping costs are not included in the purchase price, but are indicated and calculated at the conclusion of the purchase process before payment is made.

The CUSTOMER accepts the right of VS to change its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the site at the time the order is created and indicated in the confirmation e-mail sent by VS to the CUSTOMER.

In the event of an IT, manual, technical, or any other kind of error that could lead to a substantial change, not foreseen by VS, of the retail price, which makes it exorbitant or clearly derisory, the purchase order will be considered invalid and canceled and the amount paid by the CUSTOMER will be refunded within 14 days. from the day of cancellation.


In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products.

VS decides to extend this term from 14 to 30 days, it will therefore be possible for the CUSTOMER to withdraw from the purchase contract up to 30 days. subsequent to the day of receipt of the products purchased online. In case of multiple purchases made by the CUSTOMER with a single order and delivered separately, the term of 30 days. starts from the date of receipt of the last product. The deadline is further increased to 365 days in the case of a customer holding a VS card.

The CUSTOMER who intends to exercise the right of withdrawal must communicate it to VS by means of an explicit declaration, which can be sent by registered letter with return receipt. or by accessing the “My orders” section of the “My VS account” space on the website www., with the creation of an IT practice of Return.

The CUSTOMER may exercise the right of withdrawal also by sending any explicit declaration containing the decision to withdraw from the contract or alternatively transmit the standard withdrawal form, referred to in Annex I, part B, Legislative Decree 21/2014 (not mandatory) whose text is shown below:

Model withdrawal form pursuant to art. 49, paragraph 1, lett. h)
(complete and return this form only if you wish to withdraw from the contract)
VS ……………. Street………………………………………………….
telephone: 0039 ………………………… .. – mail ………………………………….
e-mail: vs …………… .. @
Hereby I / we (*) notify / notify (*) the withdrawal from my / our (*) contract for the sale of the following goods / services (*)

– Ordered on (*) / received on (*)

– Name of the consumer (s)

-Address of the consumer (s)

– Signature of the consumer (s) (only if this form is sent in paper version)

– Date

(*) Delete the unused wording.

In case of exercising the right of withdrawal, the CUSTOMER is required to return the goods within 14 days from the day on which he communicated his will to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.

The goods must be returned to VS …………………………………………… …, at the warehouse of ……………………………………, ViA ……… ……………………………………….

The goods must be returned intact, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.) and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, VS will refund the amount of the products subject to withdrawal within a maximum period of 14 days.

As regards the return of the product subject to withdrawal, VS assures its customers the possibility of using a carrier that has an agreement with it. In the event that the customer decides to use this service, the shipping costs (except for those relating to the telephone booking) will be borne by VS (art. 56 paragraph 1 of Legislative Decree 206/2005). On the other hand, in the event that the customer intends to use another carrier or another means of shipping, all costs will be borne by him (art 56 co. 2 legislative decree 206/2005).

As required by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, VS may suspend the reimbursement until receipt of the goods or until the CUSTOMER demonstrates that he has returned the goods to VS.

VS will refund using the same payment method chosen by the CUSTOMER during the purchase. In the case of payment made by bank transfer, and if the CUSTOMER intends to exercise his right of withdrawal, he must provide DECATHLON, by accessing the contact us section, the bank details: IBAN, SWIFT and BIC necessary for the reimbursement by VS .

* It is understood that in the event of a product defect, the shipping costs will in any case be borne by Decathlon.


In case of receipt of defective products or in any case non-compliant with the orders placed, the CUSTOMER has the right to restore the conformity of the product without charge by repairing or replacing the product. The CUSTOMER can exercise this right if the defect occurs within two years of delivery of the goods and reports the defect to VS within two months of its discovery. In order to exercise the aforementioned right, the customer must proceed with the creation of a computerized Return file by accessing the “My orders” section of the “My online account” space on the site. VS, in the event of a defective or non-compliant product, will arrange, at its own expense, to organize the collection of the product, compatibly with the CUSTOMER’s availability.


All products presented on the website www. benefit, in addition to the legal guarantee of conformity referred to in the previous article, from a commercial guarantee whose duration is mentioned on the product data sheets of the articles.

To use the warranty, the CUSTOMER must keep the invoice which can be printed by accessing the “My orders” section of the “My online account” area.


VS will only accept orders to be delivered in the Italian territory, therefore the Vatican City and the Republic of San Marino are excluded. The products will be delivered by express courier to the address indicated by the CUSTOMER at the time of the order no later than 30 days. from the date of receipt by the CUSTOMER of the order confirmation e-mail sent by VS.

For every order placed on the website www., VS issues an invoice for the goods shipped. The invoice is available and printable, after the order has been processed, in the “My orders” section of the CUSTOMER’s “My Decathlon account” space. The invoice will contain the information provided by the CUSTOMER during the purchase procedure. After the invoice has been issued, it will not be possible to make any changes to the data indicated therein.


VS assumes no responsibility for disservices attributable to force majeure or unforeseeable circumstances, even if dependent on malfunctions and disservices of the internet, in the event that it fails to execute the order within the time stipulated in the contract.


The CUSTOMER has the right to access the site for consultation and making purchases. No other use, in particular commercial, of the site or its content is permitted. The integrity of the elements of this site, whether audio or visual, and the related technology used remain the property of VS and are protected by intellectual property rights.


The website www. uses ” cookies ”. Cookies are electronic files that record information relating to the CUSTOMER’s navigation on the site (pages consulted, date and time of consultation, etc.) and that allow aVS to offer a personalized service to its customers.

VS informs the Customer of the possibility of deactivating the creation of such files by accessing its Internet configuration menu. It is understood that this will prevent the Customer from proceeding with the online purchase.

For more information click here.


These General Conditions of Sale are made up of the totality of the clauses that compose them. If one or more provisions of these General Terms and Conditions of Sale are considered invalid or declared as such under the law, regulation or following a decision by a court with jurisdiction, the other provisions will continue to have full force and effect.


Any dispute that does not find an amicable solution will be subject to the exclusive jurisdiction of the Court of the CUSTOMER’s place of residence or domicile, if located in the territory of the State.

In any case, it is possible to optionally resort to the mediation procedures referred to in Legislative Decree 28/2010, for the resolution of any disputes arising in the interpretation and execution of these conditions of sale by accessing the following site: https: //

General conditions of sale updated on March 31, 2021