Information relating to the exercise of the Right of Withdrawal

Pursuant to articles 52 et seq. of the Consumer Code and in accordance with the legal provisions in force, the Customer has the right to withdraw from the purchase within 14 days from the date of receipt of the products, without any penalty and without specifying the reason. In order to exercise the right of withdrawal, the relevant request must be sent before the expiry of the 14-day period. The customer who intends to exercise the right of withdrawal must communicate it by explicit declaration in the appropriate area of ​​our website (Withdrawal form pursuant to art. 49, paragraph 1, lett.).

The Customer who withdraws from the contract within the established terms will be reimbursed for payments made in relation to the products purchased, within 14 days of receiving the notice of withdrawal. These refunds will be made using the same payment method made by the Customer for the initial transaction; in any case, the Customer will not have to bear any costs for the refund transaction. With regard to shipping costs, in the event that the Customer communicates the right of withdrawal after the shipment of the product, the consumer will still have to bear the costs to return the goods to the seller. The Customer must return the products no later than the established times, corresponding to 14 days and no later than the sending of the withdrawal order.
The goods must be returned intact, in the original packaging, (including packaging and any documentation and accessory equipment: manuals, cables, etc.) and complete with the attached tax documentation. will refund the amount of the products subject to withdrawal within a maximum period of 14 days.

In case the product presents damage or signs of unnecessary handling or / and in the absence of components of the item (original packaging with attached accessories, cables, instruction manuals or / and components of the item received) could deduct from the refund an amount corresponding to the devaluation of the item.

Exclusion from the right of withdrawal:

The right of withdrawal does not apply to the following products:

  • Products made to measure or customized at the request of the customer;
  • Products that risk deteriorating or expiring rapidly;
  • Sealed products that are not suitable for return for hygienic reasons or related to health protection and have been opened after delivery;
  • Products which, after delivery, are, by their nature, inseparably mixed with other goods;
  • Sealed audio or video recordings or sealed computer software that have been unsealed after delivery;
  • Newspapers, periodicals, magazines.

The right of withdrawal applies exclusively to the private consumer as provided for by the Civil Code (Article 1469 bis). The consumer is the natural person who acts for purposes unrelated to any business and / or professional activity carried out. Basically, companies and professionals with a VAT number could not assert the right of withdrawal for purchases made in this capacity. However, will accept returns from professionals and companies in case of non-compliant / defective goods free of charge, with shipping costs at our expense. reserves the right to accept or refuse returns from companies and professionals based on the type of product and other evaluation criteria, in the event that the products are fully compliant and without any kind of